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The Hertz Corporation Cust. Service/Ops Function Manager (Entry Level) - Hertz SLC Airport $3000 Retention Bonus in Salt Lake City, Utah

General Responsibilities

Customer Service/Operations Function Manager (Entry Level MGT) - Hertz SLC Airport

$3,000.00 Retention Bonus

$1500 paid out after 90 days, $1500 paid out after 180 days

As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations. You will be assigned specific area(s) such as IRR, Counter, Gold/Exit Gate, or QTA. This is an entry level management role with Hertz.

As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills. You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations. You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. You will be an expert in all of Hertz products and services and will coach employees how to improve their ability to sell and meet customer needs. Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability.

Mandatory Requirements

To be a Great FM you need:

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz

  • A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States

  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving

  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis

  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations

  • An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

  • Skills Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills

  • Strong planning and logistical skills

  • An Associate’s Degree or a four-year degree is preferred for this role, but NOT required

  • Over one year previous Management experience in Customer Service and Operations is required

Preferred Requirements

  • Additional Notes:

  • Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs.

  • Must be able to work days, nights, weekends and holidays.

  • Must be at least 21 years of age.

  • Ability to work outside year-round

  • Physical Requirements:

  • Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, hearing, writing, lifting, typing, seeing, reading and the ability to use a computer and telephone.

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Location US-UT-Salt Lake City

Job ID 182531

# Positions 2

Category Management - Operations Management

Division RAC

Position Type Regular Full Time

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