The Hertz Corporation Airport Jobs

Job Information

The Hertz Corporation Instant Return Rep. (Full-Time) in College Park, Georgia

General Responsibilities

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

  • Full-time career starting at $9.85/hour with a commission structure and an excellent benefits package!

  • Some Benefits Include: Medical, Dental, Vision, 401K, Wellness, Flex Spending Accounts, Education assistance, Referral rewards, paid time off, Legal assistance, Identity Protection, Pet insurance, Paid leave, Entertainment discounts like amusement parks, etc., Internet, Phone, and Cable discounts, and so much more!

  • Hertz encourages employee development through career advancement, education assistance, promotions, and on the job training!

  • All Employees enjoy an employee discount of 40% off Car Rentals at our Hertz Locations, plus 9 family members or friends.

Responsibilities:

  • Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures

  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner

  • Provide the customer with an invoice and a full explanation of their charges

  • Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.

  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.

  • Check fuel level and mileage and clearly explain final charges to the customer

  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

  • To carry out any other duties requested by the Managers/Team Leaders.

  • Keep work area organized and free of clutter

Mandatory Requirements

  • High School diploma or equivalent

  • Passion for customer service and attention to detail - Goes the extra mile

  • A minimum of one year of sales or customer experience in a high volume or service oriented environment

  • Proven strong sales and closing skills and the ability to friendly, engaging manner

  • Basic computer proficiency

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills

  • Demonstrates professionalism and interpersonal skills

  • Proven experience of working well within a team

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Stand for long periods of time

  • Lift up to 45 pounds

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Location US-GA-College Park

Job ID 182223

# Positions 3

Category Customer Service

Division RAC

Position Type Regular Full Time

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