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The Hertz Corporation Instant Return Representative - $16 p/hour + Incentives in Calgary, Alberta

General Responsibilities

Well known for our solid worldwide reputation, Hertz is proud to be the largest car rental company. At Hertz, we know service excellence is built on our employees. We recognize that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice, and control. Benefits to working at Hertz can include health benefits such as medical, dental, vision, online learning and development, employee discounts, retirement plan and much more!

Join the winning team at a company whose reputation speaks for itself…

As an Instant Return Representative, you will be responsible for assisting our customers with the express return process. You will greet customers, check the car for damage, review the mileage and the fuel leave, answer questions and provide directions in a courteous and expeditious manner. Will work harmoniously with the team throughout the whole work process.

  • Protects company property through enforcement of company policies

  • Responsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact. In addition, offers refueling options as necessary.

  • Follows guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience.

  • Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.

  • Inspects vehicles for damage.

  • Inputs appropriate information into computer tools and systems.

  • Exhibits good team-oriented behavior.

  • Follows other car-return processes as directed.

  • Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems

Mandatory Requirements

Educational Background:

  • High School or equivalent preferred.


  • Ability to read and understand driving directions and maps

  • Ability to engage in verbal interaction with customers

  • Proficiency in English

Additional Notes:

  • Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs.

  • Must have ability to work outside in all weather conditions, flexible schedules, including holidays, weekends, and overtime as required

Preferred Requirements

Hertz is an Equal Opportunity Employer

EEO/AA: Females/Minorities/Disabled/Vets

Location CA-AB-Calgary

Job ID 194624

# Positions 1

Category RAC Operations

Division RAC

Position Type Regular Full Time